FAQ
What is the minimum order quantity?
The minimum order is one pallet per SKU.
Do you have U.S. warehouses?
Yes, HEACMARK works with U.S.-based warehouse partners to help support selected inventory availability and pallet-level distribution for qualified business buyers. Warehouse access may vary by product, location, and order volume.
What are your lead times?
Typical processing time is 2-6 business days. Lead times may vary based on inventory availability and order volume.
Can you provide white-label packaging?
Yes. White-label packaging is available as a standard option.
Can you provide private-label packaging?
Yes. We offer private-label programs for distributors and retailers.
We can apply your brand labels to pallet tags, product barcodes, and documents upon request.
The minimum order is 1 container.
Typical lead time: about 90 days depending on customization requirements.
Do you offer products with customized sizes to meet customer specifications?
Yes. Custom sizes can be produced with a minimum order of 1 container.
Typical lead time is around 90 days depending on specifications and production capacity.
Can you supply high-volume container orders annually?
Absolutely.
We welcome long-term container programs and can customize production schedules to meet your yearly demand.
The minimum order for comtainer shipments is 1 container.
Typical lead time is approximately 45 days for white-label and 90 days for private-label, depending on production load and order volume.
Do you offer mixed-SKU pallets?
No, we do not offer mixed-SKU pallets.
What is included in pallet packaging?
Each pallet contains 25 countertops and includes export-grade protective packaging:
Each countertop is individually wrapped
U-shape cardboard corner protectors installed at both ends
Pallet is strapped, banded, and shrink-wrapped
Reinforced pallet base for forklift loading
This is appropriate for handling during domestic LTL shipments as well as international freight.
* All lead times provided are estimates and may vary based on order volume, schedules, and transportation conditions